Policies
Care, clearly agreed
A few simple understandings help every appointment run beautifully.
Cancellations
- We ask for at least 24 hours’ notice to cancel an appointment.
- Payment information is requested at the time of booking.
- If you cancel with less than 24 hours’ notice, the collected deposit is reserved toward one rescheduled appointment.
- A second late cancellation (less than 24 hours’ notice) is charged 50% of the service price.
- A no-show — failing to cancel and to accommodate the team at the scheduled time — is charged 100% of the total service cost.
Rescheduling & Emergencies
- Appointments may be rescheduled with 24 hours’ notice, subject to availability.
- Emergencies are reviewed on an individual basis.
Scope of Service
- Services are performed as outlined in your service agreement.
- Requests beyond the agreed scope may incur additional charges.
Access & Arrival
- Clients are responsible for providing access to the home at the scheduled time.
- Our team arrives within the scheduled window; unforeseen delays are occasionally possible.
Pricing & Payment
- A detailed quote is provided before service.
- Payment is due upon completion unless otherwise agreed.
- We accept cash, credit and debit.
- Tips are encouraged and appreciated.
Preparing Your Home
- Please remove personal items and valuables before your appointment.
- Please disclose any health or safety concerns in advance.
Satisfaction
- We encourage a walk-through inspection when the service is complete.
- Please report any issues within 24 hours.
Damage & Insurance
- Any damage should be reported immediately.
- We are liable only for damage resulting from negligence.
- White Glove is fully insured; proof of insurance is available upon request.
Privacy
- Client information is kept confidential and used solely for service and communication purposes.
- We do not share your information with third parties without your consent.
Pets & Allergies
- Please let us know about pets and allergies before your appointment.
- We use hypoallergenic products — please communicate any special requirements.
- Pets must be secured throughout the service.
Travel Fee
- As of November 1, 2024, a $30 travel fee applies to appointments outside Utah County and Salt Lake County.